I've forgotten my Sign-On ID and/or Password.

For security reasons we are unable to email your sign-on ID. If you have forgotten your Sign-On ID please call our main line at 978-452-1300 for assistance.

If you have forgotten your Password click here to reset it. During this process you will be required to create a new password. 

 

I've requested to add an account, but it doesn't show in my Account Overview.

The account will be available to you on your next sign on or within 1 business day.

 

Occasionally, I am presented with an ALERT screen while working with the Online Banking.

If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently sign you off and you will need to sign back on again.

 

During the enrollment process I was presented with an error message.

If the information provided during the enrollment verification doesn’t match the information we have on file for you, additional verification is required. Please call our main line at 978-452-1300 for assistance.

 

What are Cookies?

Cookies are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.

 

For more information regarding Lowell Five Bank's digital services, click here.